Payment Methods
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About Us
VA.ZI. Italia S.a.s. is a Sicilian company established in Palermo in July 2010, born from the passion, drive, and enthusiasm of its founders and a young, dynamic team. Our e-commerce platform, www.italicumstore.com, delivers reliability, dedicated customer care, comprehensive support, and total security in both payments and logistics.
Our Mission: Enhancing local heritage and its excellence
Created with the purpose of promoting premium local Sicilian products through responsible and certified online trade, VA.ZI. Italia S.a.s. prioritizes product traceability, eco-sustainability, and environmental respect. We carefully select local authentic producers, ensuring that the finest traditional food and regional specialties reach international tables under the highest quality standards.
100% Sicilian
Why Shop at Italicumstore.com?
Behind our digital marketplace are passionate professionals working daily to improve services and source premium products. We firmly believe that standard customer service isn't just about closing a deal; it is about providing exceptional post-sale support, which is critical for a safe, reliable, and premium long-distance shopping experience.
| Service Highlight | Details & Customer Guarantees |
|---|---|
| Secure Payments |
• Bank Transfer: Safe and fully traceable (dispatch follows credit clearance, usually 1-2 business days). • Credit Card: Processed via PayPal Secure Gateway (no registration required). Zero fees for customers; immediate order processing. • PayPal Account: Standard secure direct checkout with full buyer protection programs. |
| 24H Connected Support | Customer support is active Monday to Saturday (9:00 AM to 8:00 PM CET) via email, phone, and WhatsApp. Furthermore, our live chat is monitored via mobile devices 24/7, enabling us to respond to inquiries from international time zones overnight (8:00 PM to 9:00 AM). |
| Fast Logistics | International shipping across Europe within 5-10 business days using reliable couriers (DPD, TNT, SDA). We enforce professional heavy-duty packaging standards: double-walled moisture-resistant boxes, reinforced heavy sealing, and custom polystyrene internal padding to completely protect fragile culinary goods. |
| Perks & Returns | Enjoy a 5% Welcome Discount on your first order and a 10% Monthly Loyalty Discount code on subsequent purchases. We guarantee hassle-free returns and fast refunds processed within 24 hours of receiving the returned package. |
Contacts & Social Media: Our operators are at your disposal from Monday to Saturday (9:00 AM - 8:00 PM). Follow us also on Facebook and our official Blog to discover the latest news from Sicily, and on our Blog dedicated to the food packaging products we manufacture.